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Animal Management Supervisor - Cypress Swamp

State of North Carolina
Asheboro, North Carolina, US
Closing date
Jun 20, 2024

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Aquarium / Zoo / Botanical garden, Government
Conservation science
Salary Type
Employment Type
Full time
* Pay Grade NC06 - Recruitment Range - $33,272 - $52,000

Primary Purpose of this Position:

The North Carolina Zoo is looking for a dynamic, team-oriented leader as the Animal Management Supervisor, for its Swamp habitat complex. This position supervises a staff of Zookeepers that provide care for various species of animals including American Alligators, Cougars, Alligator Snapping Turtles, Eastern Indigo Snakes, Puerto Rican Crested Toads, and a number of other reptile and amphibian species. This Zookeeper Supervisor, under the supervision of the Curator of Reptiles, Amphibians, Fish, and Invertebrates, will be responsible for leading a dedicated team of keepers in daily activities that support zoo wide initiatives to improve animal health and welfare.

The responsibilities of this position include:

* Directs and coordinates daily activities of supervised Zookeeper staff in monitoring the health and behavioral condition of animals in supervised facilities and maintaining animal populations to exceed AZA and USDA standards of care.
* Oversees Swamp's behavioral management program utilizing trust-based relationships, positive reinforcement training, and behavior-based enrichment.
* Develop staff in the areas of animal restraint and management strategies appropriate for the variety of species in the Swamp section.
* Leads the process to select and train new Zookeepers.
* Schedules, supervises, mentors, develops, and provides leadership for Zookeepers in the progressive evolution of animal management, husbandry, team development, and the operation and upkeep of facilities.
* Collaborates with the zoo's veterinary team to manage preventative health care, diet/nutrition, emergency procedures, and other health issues as they arise.
* Collaborates with the Zoo's Conservation, Education and Research department with ongoing studies into welfare and makes necessary improvements based on data resulting from those studies.
* Coordinates with the Zoo's horticulture and maintenance teams for the management of habitats and related facilities.
* Identifies and prioritizes animal care issues and problems and leads work unit staff in root cause identification and problem solving.
* Serves as key communications link with the Zoo's Animal Curators and Veterinary staff for information exchange and coordination.
* Assists Curators with collection planning and collection management.
* Coordinates management of breeding and rearing husbandry for animals in supervised work areas.
* Contributes to the planning and design of new animal exhibits and facilities.
* Performs animal care duties when sufficient Zookeeper staff is not available.
* Leads the process for regular evaluation of performance for assigned staff and is dedicated to developing team members through active mentorship, conflict resolution, development opportunities, and accountability.
* Collaborates with the Zoo's Animal Management Team which consists of Curators, Animal Management Supervisors and Veterinary staff for the improvement of zoo wide programs in animal welfare, staff development, zoo operation and guest experience.
* Develops a strong cohesive work unit that continually strives to improve animal welfare, behavior management, guest experience, and contributes to the overall understanding of Swamp's animal populations and the in situ and ex situ needs of the species.
* Participates in and implements the NC Zoo Environmental Management System (EMS) program.
* May be assigned to work with other animal species in other work units as needed

Position/Physical Requirements:

* Job offer is contingent upon passing a pre-employment screen conducted by assigned provider.
* Required to participate in the zoo's occupational health program due to potential exposure to zoonosis.
* Must be able to work a rotating schedule that involves working weekends, holidays and after regular work shifts.
* Position is considered "Essential/Mandatory Staff" requiring work on adverse weather days and during zoo emergencies.
* Must be able to capture, handle and restrain live exotic and potentially dangerous animals and use associated capture equipment.
* Must be able to lift up to 50 lbs., have good physical agility, strength, vision, and hearing, and the ability to perform strenuous physical work in extremes of weather and challenging physical environments.
* Must have, or be able to obtain, and maintain a valid NC driver's license within 60 days of hire.
* Must be able to achieve certifications in skills such as: marksmanship with 30.06 rifle, .375 rifle and 12-gauge shotgun, biannually for role on the Zoo's Weapons Team.
* Must be able to train and supervise Zookeepers in progressive behavior management, husbandry, problem solving, and critical thinking.
* Must have strong interpersonal skills and be able to effectively communicate both orally and in writing with zoo staff and the public.
* Ability to conduct written and oral informal public presentations.

Learn about the NC ZOO:

Learn about employee perks/benefits: To receive credit for your work history and credentials, you must list the information on the application form. Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

* Demonstrated experience managing reptiles, amphibians, and mammals at an AZA accredited zoo, sanctuary setting or related facility.
* Demonstrated experience with the management of adult crocodilians and deadly/dangerous animals at an AZA accredited zoo, sanctuary setting or related facility.
* Proven knowledge of industry standard husbandry techniques, biology, animal anatomy, physiology, ecology, behavior, and/or safe practices around dangerous animals gained from working at an AZA accredited zoo, sanctuary setting or related facility.
* Demonstrated experienced in the assessment of an animal program for the improvements in staff development, animal management, and/or guest experience.
* Must have demonstrated experience using computers and MS Office.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for detail.

Bachelor's degree in biology, zoology, natural sciences, or related curriculum from an appropriately accredited institution


three years of progressive experience working in a zoo-based or related animal care facility;


an equivalent combination of education and experience.

Primary Purpose of the Organizational Unit:

The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina's citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world's wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.

Department Information:

The Department of Natural and Cultural Resources' (DNCR) vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our mission is to improve quality of life by creating opportunities to experience excellence in the arts, history, libraries and nature throughout North Carolina. The Department works to stimulate learning, inspire creativity, preserve the state's history, conserve the state's natural heritage, encourage recreation and cultural tourism, and promote economic development. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history by expanding engagement with diverse individuals and communities. We encourage you to apply to become a part of our team. Visit -

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation or political influence.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax. Please call the human resources office for assistance.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 - 8 weeks.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).


N.C. Department of Natural and Cultural Resources

Division of Human Resources

Ellie Meadows

4401 Zoo Parkway

Asheboro, NC 27205


Please visit our website at for more information regarding our facility.

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