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Commissary Supervisor

Detroit Zoo
Clawson, Michigan, US
Closing date
Oct 19, 2022

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Aquarium / Zoo / Botanical garden
Conservation science
Salary Type
Employment Type
Full time
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The Commissary Supervisor overseas acquisition, preparation, and distribution of food supplies for the animal departments at the Detroit Zoo and Belle Isle Nature Center. This job requires knowledge of operational processes and procedures within a distribution environment; and the ability to organize and establish work processes and provide a full range of staff supervision.

The Commissary Supervisor also assists with overseeing animal care practices for the Mammal department, schedules and supervises animal care, coordinates mammal department activities, coordinates repair and maintenance of mammal facilities, and provides animal care as needed.

Principal Duties and Responsibilities

* Plan and manage commissary operations ensuring that all quality, safety and operational needs are met.
* Secure food items and other commodities for the Life Sciences division.
* Manage material receiving, handling, stocking and inventory control.
* Maintain appropriate inventory levels of ordered items meeting the needs of all Life Sciences divisions.
* Ensure complete and accurate budgets, projections and all related financial requirements are achieved.
* Supervises activities related to food preparation, product and material receiving, handling, stocking and inventory control.
* Reconcile shipments received against orders placed.
* Order food and other supplies for the Animal Division.
* Check invoices and provide to business office for payment.
* Maintain inventory of food and non-food items.
* Inspect all incoming food and supplies to ensure quality is adequate upon arrival.
* Prepare diets, including, but not limited to, weighing, chopping, cooking, and apportioning food.
* Pack crates and other containers of food for delivery to animal areas.
* Rotate food supplies to ensure quality is optimal.
* Submit samples to outside laboratories for nutritional and quality assurance testing.
* Maintain records of test results.
* Assist with loading and unloading of delivery trucks.
* Train and supervise zookeepers on commissary delivery operations and diet preparation.
* Train animal care staff in areas including, but not limited to, animal natural history, identification, feeds and feeding, cleaning and disinfection, shifting, capture and restraint, transport, operant conditioning training, enrichment, emergency procedures, and routine maintenance.
* Assign routine and non-routine tasks to animal care staff.
* Supervise animal care staff activities including animal care, enrichment, staff training, maintenance, research, guest interaction activities, special events, and other projects as needed.
* Assist with preparation of staff work schedules to ensure optimum care of animals and exceptional conditions for guests.
* Coordinate animal health and other medical procedures with veterinary staff.
* Conduct inspections of mammal facilities.
* Organize, assign, and schedule work, and oversee staff in its completion.
* Responsible for commissary staff performance and development.
* Ensure staff compliance with policies, procedures and regulations.
* Perform routine maintenance and make minor repairs to equipment and facilities.
* Conduct educational presentations in both formal and informal settings.
* Perform other duties as required.


Education and Experience

* Bachelor's degree in a related discipline.
* Three (3) or more years of experience in elements of shipping, receiving, quality control, and scheduling, including one (1) year in a supervisory role.


* Previous experience as a Commissary Supervisor.
* Bachelor's degree in zoology, animal nutrition, or a related discipline.

Knowledge, Skills, and Abilities

* Excellent verbal and written communication skills.
* Must have the ability to analyze and problem solve.
* Must have leadership and team building abilities.
* Detail oriented, organized and good time management skills.
* The ability to interact with a diverse team and audience.
* The ability to provide consistent feedback and direction to staff.
* Ability to organize and establish work processes.
* Certification to operate heavy equipment for unloading feed and supplies, or the ability to be certified.

Working Conditions

Work is performed indoors and outdoors with exposure to all seasonal weather conditions, with frequent exposure to and contact with dangerous animals, with risk of zoonotic disease transmission (Hepatitis B, Herpes B, Tuberculosis, Salmonella and others), and with exposure to computer monitors. Evening work may be required.

Physical Requirements

Maneuvering in and around the commissary bending, crouching, kneeling, squatting, stooping, and reaching. Lifting and/or carrying, pulling and/or pushing up to 75 pounds. Grasping both small and large objects. Climbing/standing on ladders and step stools, stretching and reaching to remove and replace items on shelves. Safely use heavy kitchen equipment and tools. The ability to perform principal duties is required.
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