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Operations Director

Environmental Incentives LLC
Washington, Dist. of Columbia, US
Closing date
Aug 20, 2022

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Washington, District of Columbia, United States
This is a great opportunity for someone who has demonstrated expertise with field and headquarters operations or business management and wants to build long-lasting systems and processes that will scale as the company transitions from a small- to medium-sized business.
  • Do you enjoy a good challenge? If so, do you want to lead the charge to evolve the operational systems and processes a rapidly growing mission-driven company?
  • Are you an expert communicator with a keen ability to truly understand challenges faced by staff or clients? Do you have a solution- and growth-oriented mindset and thrive on connecting people and teams to solve problems and address weaknesses?
  • Do you have operations experience working with USAID or other government agencies and want to build, streamline, and institutionalize systems and processes for both home and international field offices?
  • Do you feel joy when you see others succeed by applying the tools and/or knowledge you enabled them to acquire?
  • Are you interested in working closely with executive and leadership teams to address high priority and strategic needs for a company of 150+ professionals?

Does this sound like you? If so, then READ ON!
Our clients have recognized our value and hired us to help them address the world's most important problems related to climate change, biodiversity conservation, and community resilience. Our rapid growth has led us to improve our systems and build our teams supporting internal functions, which at EI is collectively referred to as Company Health and includes our HR and recruitment, finance and accounting, operations and admin, and contracts and procurement teams.

We are looking for a seasoned Operations Director with significant experience working with USAID or other federal government agencies to join our Company Health team. The Operations Director is the link between EI's corporate operations and client-facing portfolios and will ensure that corporate processes are aligned with the working context of our programs, federal compliance requirements, and industry best practices. The Operations Director will report to the Chief Operating Officer and will manage a small team of operations staff, consultants, and vendors. Additionally, this position will serve as the liaison and go-to resource for our program management staff, ensuring that project's operational needs are being met and convening cross-functional teams to develop and gain adoption of standard operating procedures for common operational needs.
The following provides some near-term objectives and deliverables related to this position.

First 3 Months
  • Establish working relationships, oversight, and management of the internal operations team, inclusive of both EI staff and external vendors and consultants. This position will manage an Operations Associate and an HR and Operations Assistant as well as key external vendors such as IT support, travel agent, company insurance broker, and a professional employer organization (PEO) used for hiring foreign national staff.
  • Develop policies and practices to support EI's transition to a hybrid work model, working closely with EI's executive team and addressing key challenges raised by staff, and overseeing necessary modifications to EI's offices.

First 6 Months
  • Refine, rollout, and provide training related to company travel policies and procedures. Additionally, streamline and improve the connection of EI's outsourced travel agent, the Company Health team, and project teams as it relates to travel so that all parties have the information and support needed in a timely and efficient manner.
  • Drive to completion EI's ongoing efforts to establish and operationalize business working in Peru and Kenya, and develop guidance and resources for working in those countries and operationalizing business outside the U.S.
  • Develop guidance and train relevant staff on project startup and close out protocols.

First 12 Months
  • Streamline and codify EI's knowledge management processes and practices, particularly as it relates to oversight of EI's internal intranet, IncentivesOne.
  • Identify additional needs, prioritize, and manage development of policies and processes, guidance and tools, and trainings for corporate and program operations as needed.

Other Ongoing Responsibilities
  • Supervise EI's outsourced IT support, manage corporate IT training, and lead response to cybersecurity needs.
  • Oversee day-to-day office management efforts for EI's DC office as well as procurement of all EI office space.
  • Oversee equipment procurement and inventory management for the company overall, for both home and field offices.
  • Manage corporate insurance policies and business registrations.
  • Contribute to the development of cost proposals.
  • Support efforts led by EI's Justice, Equity, Diversity, and Inclusion (JEDI) Steering Committee to continue advancing our JEDI workplan.
  • Contribute to and improve annual culture events including staff retreats, end of year celebrations, and monthly staff appreciation.
Minimum Qualifications
  • Bachelor's degree in Business, International Relations, or similar field and 7 years of relevant experience; or a Master's degree and 5 years relevant experience.
  • Operations-specific experience on USAID or other federal government programs, and/or in a service-based government contracting organization.
  • Demonstrated success facilitating collaboration amongst internal operations and program staff to solve problems that achieve both sides' objectives.
  • Experience effectively managing a team of operations staff and maintaining working relationships with other client-facing, new business, etc. teams within the organization and leadership team personnel.
  • Experience managing development of new systems, processes, and products across multiple cross-functional teams.

Preferred Qualifications
  • Experience supporting operations on USAID field projects.
  • Demonstrated experience managing compliance with federal regulations, including FAR, AIDAR, FAM, and FTR; GSA experience is a plus.
  • Demonstrated experience implementing change management best practices.

Knowledge, Skills, and Abilities
  • Demonstrated ability to understand the context of an issue, use creativity and good judgment to propose workable solutions, and confidently make or drive a team to make well-informed decisions.
  • Strong leadership and communication skills.
  • Outstanding written and verbal communication skills.
  • Ability to be pro-active in problem-solving with excellent listening skills.
  • Demonstrated ability to collaborate and effectively communicate with multi-cultural and interdisciplinary teams.
  • Ability to attend conference calls and virtual meetings with international staff outside of regular business hours approximately 3-6 times per month.
  • Legally authorized to work in the United States with no restrictions.
  • Criminal background check required.
The starting salaryrangefor this positionis$107,000 - $142,000 per year. Environmental Incentives also offers acompetitivebenefitspackagethat includes:
  • 100% employer-funded medical, dental, long-term and short-term disability, and life insurance for employees, and the option to enroll in supplemental life insurance.
  • Highly competitive 401k contributions that start on day one of your employment. Did we mention we offer environmentally responsible investment options?
  • Generous vacation, holiday, and sick time. You'll also get paid time off opportunities each year to vote and volunteer at a charity of your choice!
The position will be based in Washington, DC. Environmental Incentives is implementing a hybrid work model in which employees will be required to work in the office approximately two days per week. This position may at times require additional in-office time to handle facilities management or other types of tasks that require being in-person, but the overall average is expected to be approximately two days per week.

Proof of full vaccination against Covid-19 or legally authorized exemption is required for all Environmental Incentives employees working in the United States, regardless of office location or remote work. Selected candidates will be required to provide proof of full vaccination before beginning employment with Environmental Incentives. Full vaccination is defined as 2 weeks after the final dose of the requisite vaccination.
Please submit your application no later than September 12, 2022 . On a rolling basis throughout the application period, we will review applications and contact qualified candidates for additional information.


We are committed to developing an inclusive work environment for all employees, where diversity of thought, style, culture, and skill is valued in support of individual performance and potential, as well as our business goals and mission. We prohibit discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or and other characteristic protected by federal, state or local laws. This Organization Participates In E-Verify.


Applicants with disabilities may contact Environmental Incentives coordinators via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact Human Resources:

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