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Senior Learning & Development Specialist

Owings Mills, Maryland, US
Closing date
Jul 8, 2022

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Consultancy/Private Sector
Climate Change
Salary Type
Employment Type
Full time
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Resp & Qualifications


CareFirst, Inc., and its affiliated companies, generally referred to as CareFirst BlueCross BlueShield (CareFirst), is the Mid-Atlantic regions largest private sector health insurer, serving the healthcare needs of 3.5 million members in Maryland, the District of Columbia, and portions of northern Virginia. The Company offers a comprehensive portfolio of products and services to individuals and groups, as well as state and federal government sponsored plans. With a market share almost three times that of the closest competitor, the company commands 45 percent penetration across the region.

In July 2018, Brian D. Pieninck assumed the role of President and CEO after serving as the companys COO of Strategic Business Units and IT Division. Under his leadership, the organization completed an extensive review of its operations and clinical programs, resulting in an expansive 3-year strategy to grow and diversify the companys core business. Along with a 5-year vision to drive the transformation of the healthcare experience across the continuum of its members, partners, and communities, the company has placed a renewed and intentional focus on fostering a mission-based culture, which drives every decision the company makes. The organization employs over 5,600 full-time employees in Maryland, Northern Virginia, the District of Columbia, and West Virginia. CareFirst has earned multiple workplace awards recognizing its leadership in diversity and inclusion, wellness engagement, and creation of a supportive and equitable work environment for all employees.

At CareFirst, you are part of an inspired, collaborative team that is building the healthcare experience we want for our families and our future. Every day, we make a meaningful difference in the communities where we live and work.

We practice empathy, seek to understand, invest in inclusion, demand equity and nurture belonging every day for our employees and the communities we serve. We rely on the rich diversity of our employees experiences and backgrounds to achieve our mission. Every year we host a Week of Equity and Action where we deepen our investment and commitment to diversity, equity, and inclusion. During this week thousands of employees engage in workshops and volunteerism with the goal of bettering themselves and our community.
  • Women make up around 70% of CareFirsts employee population, and over 50% identify as BIPOC (Black, Indigenous, and people of color).
  • We have 9 resource groups that connect employees over shared identities (LGBTQ, veteran status, race, etc.) and passions (climate change, healthy living, leadership development).
  • Employees are encouraged to give back and volunteer in their communities with their civic engagement hours.

As a not-for-profit, CareFirst regularly ranks among the most philanthropic organizations with $65 million invested in the community in 2020 to improve overall health, and increase the accessibility, affordability, safety, and quality of healthcare throughout its market area. The companys employees consistently add to this impact by devoting thousands of volunteer hours to numerous community organizations and social causes. The companys continued efforts to reinvest in community health care programs has repeatedly earned CareFirst regional accolades as a leading corporate philanthropist, including the No. 2 and No. 7 spots on the Baltimore Business Journal and Washington Business Journals 2019 list of top corporate givers, respectively.


Facilitates clinical training to clients to enhance product, program or corporate initiative proficiency and increase organizational performance. Leads the development of product and corporate knowledge expertise to deliver informative, effective, and engaging training both in-person and in a virtual setting. Partners with various divisions and departments to assess training needs, support interdepartmental learning, and ensure training outcomes meet client needs. Travels to client site as required during the training life cycle.

  • Assesses, designs, develops, delivers & evaluates learning solutions that reflect adult learning ideas to build capabilities and drive behavioral change and engage learners. Consults with HR colleagues, health services division leaders and other stakeholders to conduct needs assessments to identify appropriate learning and development solutions.
  • Utilizes blended learning platforms and learning technology (including eLearning) to enhance the learner experience and application of learning for both clinical and non clinical team members.
  • Oversees the design and preparation of training materials, develops instructional content, and determines methodology.
  • Creates and administers surveys to trainees and implements changes based on feedback.
  • Serves as point of contact to clients for questions regarding uses of business products.
  • Attends conferences and regional training to enhance effectiveness and delivery methods of group facilitation.
  • Partners with leadership to monitor training expenditures and generate the required reports.
  • Remains abreast on trends and changes within the training and development industry.


Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.


Education Level: Bachelor of Science Degree (Registered Nurse Education preferred) OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years Experience delivering various training, teaching or adult learning modules to large audiences. Experience working within a healthcare setting in a training and development capacity is preferred.

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of adult learning delivery methods and principles.
  • Knowledge and understanding of learning management systems (LMS).
  • Ability to troubleshoot and use video editing software.
  • Proficient in Microsoft Office applications.
  • Ability to conduct thorough research to uncover insights.
  • Ability to analyze, organize and prioritize work while meeting multiple deadlines.
  • Skill in talking to others to convey information effectively.
  • Ability to maintain effective interpersonal relationships.
  • Previous Health Plan Utilization Management experience required.
  • Experience with the use of clinical criteria, such as Medical Policies, MCG, or InterQual required.
  • Medicare or Medicaid Heal Plan experience a plus.
  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.


Department: Shared Services

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply:

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.


The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship


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