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Head of Business Transformation (Robotic Process Automation)

New York City, New York, US
Closing date
Jul 4, 2022

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Academic / Research
Conservation science
Salary Type
Employment Type
Full time
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Job description

Our Head of Business Transformation will be responsible for analyzing and measuring the effectiveness of existing business processes and developing sustainable and quantifiable improvements. Your activities will include researching and benchmarking to best business practices, collating and analyzing process data, providing consultancy support to the business/making recommendations, stakeholder management and delivering simplified processes that increase productivity and cost savings.

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

GLCM is one of HSBC's global product lines. The group is part of Global Banking and Markets and global Commercial Banking and supports relationship managers by providing the products and expertise their customers need. In essence GLCM helps clients, mainly treasurers, move their cash, have visibility and access to their cash, and invest their cash.


Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions

On a typical day your activities could include the following:
  • Utilizing your strong process engineering skills to design, implement and deliver business performance improvement programs or projects in areas such as customer relationship management, business process re-engineering and business performance improvement
  • Managing the preparation of update reports, quality procedures, audits, status reports and project plans
  • Overseeing data gathering activities, fact finding, requirements gathering and solution design
  • Leading initiatives to improve processing efficiencies which may involve managing re-engineering initiatives, work flow management and Robotic Process Automation.
  • Utilize your data transformation, data wrangling and visualizations skills to analyse data, detect trends and anomalies or to evaluate business activities

  • Quantitative degree, engineering preferred with experience in lean six sigma or other process improvement methodologies
  • Experience with Robotic Process Automation, data analytics, machine learning and artificial intelligence

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

At HSBC, the health and well-being of our employees remains of utmost importance. Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our Buffalo, New York office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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