Medical Services Manager

Job Description
Job Summary:

Manage workflow and provide daily supervision to the medical team and partner with our Shelter Veterinarian. Ensure operational flow of the day, ensuring that all tasks are completed by all parties and requests from other departments are received and delegated to the staff.

Under the guidance of the Shelter Veterinarian and the Director of Animal Care, establish medical standard operating procedures (SOPs) and ensure that they are followed. Monitors shelter for safe, humane medical practices and procedures as directed by the Director of Animal Care.

Duties and Responsibilities:

Leadership

• Ensures the smooth operation of the Medical Department and serves to set the standard for teamwork across the organization.
• Supervises the Medical Team, which includes technicians in the clinic and across our three shelter facilities (Madison, Noah's & North Branch).
• Participates in daily rounds or designates a staff member from the shelter medical team.
• Responsible for N.J.A.C. 823a, maintaining a high stand of animal care and welfare, which includes providing scheduled feedings, medications, clean water at all times, proper bedding, and enrichment toys
• Acts as point of contact for other departments to ensure the medical team upholds their responsibilities to other departments.
• Delegation of daily tasks and duties and is accountable for their completion.
• Supervises with integrity authority, fairness, and open-mindedness.
• Responsible for hiring, training, supervising, and evaluating the performance of the Medical Team.
• Conducts and participates in regular medical staff meetings. Works with the Director of Animal Care to coordinate in-house trainings, workshops, and deployments.
• Responsible for resolving any staff conflict and maintaining a healthy, safe and positive work environment for employees and volunteers. Responds to requests from staff and the public as appropriate.

Medical Duties

• May be expected to perform humane euthanasia of animals at St. Hubert's.
• Oversees the maintenance, servicing, and repair of medical equipment within the shelter.
• Proficient in humane medical handling practices.
• Under the Guidance of the Shelter Veterinarian and the Director of Animal Care, establish medical SOPs and ensure that they are followed.
• Ensure animal medical records are accurate and complete in a timely fashion.

Regulatory Compliance

• Maintain accurate drug logs and medical records as required by law, prepare and submit quarterly DEA reporting, Medical Team may provide assistance with these activities.
• Ensures compliance with relevant regulatory laws (e.g. medical waste, 823a) and interacts in a professional manner with the NJ Department of Health in all relevant issues (e.g. preparation of rabies specimens, observance of DOH-holds).

General

• Collaborate with every other operational team at St. Hubert's - animal care, adoptions, foster, WayStation, TNR, Safety Net, and Field Services.
• Be knowledgeable and conversational on St. Hubert's policies and common animal welfare practices
• Able to troubleshoot questions and concerns from staff or clients when Directors are not on-site or are otherwise occupied.
• Provide excellent customer service to individuals utilizing St. Hubert's services
• Work cooperatively with St. Hubert's volunteers, fosters, and partners.
• Always represent St. Hubert's in a professional and courteous manner. Provide quality service to the public, volunteers, and employees recognizing their individual contributions to the success of the organization.
• Perform other responsibilities as assigned.

Qualifications and Requirements:

• Knowledge of and ability to lead veterinary medical and surgical procedures and processes. Knowledge of shelter medicine and variance in public vs shelter protocols and treatments.
• Ability and competence to teach and train all levels of assistants and technicians, ensuring safety and compliance.
• Demonstrated ability to lead, manage, and motivate a team, and identify skills in others that can be developed.
• Ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures. Ability to be flexible, detail-oriented, and able to prioritize.
• A team-oriented and collaborative approach to work, with an ability to bring out the best in peers. Demonstrated ability to work collaboratively to gather information from colleagues.
• Ability to think strategically and solve problems creatively.
• Excellent interpersonal skills with a customer-service orientation. Ability to communicate in a friendly and professional manner with a variety of individuals representing the public, board members, volunteers, donors, and employees.
• Proficient in the use and application of computer technology with proficient use of programs including Microsoft Office programs, the internet, and database management software to efficiently accomplish work.
• Passion for St. Hubert's mission, and for caring for all animals regardless of age, breed, temperament, or species, and supporting and educating members of the public, free of judgment or bias.
• Ability to manage the emotional aspect of work in an animal shelter environment in a positive professional manner.
• Highly motivated and creative with experience and a passion for connecting with current and future clients.
• Advanced familiarity with dog and cat breeds, animal descriptions, animal control, wildlife, TNR, and low-cost spay/neuter.
• Possess and maintain a valid driver's license with a good driving record.
• St. Hubert's requires all staff to be fully vaccinated against COVID-19 unless a medical or religious exemption applies. New employees must submit proof of full vaccination, or request for a medical or religious exemption, before their first day of work in St. Hubert's workplace. Employees receiving a medical or religious exemption will be required to submit a weekly, time-stamped, negative COVID test to HR.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted.
• Ability to be comfortable working with cats, dogs, small animals, reptiles, fish, and wildlife.
• Ability to perform strenuous physical activity on a daily basis, including but not limited to lifting and carrying, reaching, stooping, squatting, and bending.
• Due to the nature of shelter work, may be exposed to deceased, fractious, or aggressive animals; hostile or irate persons; zoonotic or other diseases; unpleasant noises, odors, or sights; and extreme temperatures.

Education and Experience:

• Minimum three years of progressively responsible experience as a veterinary technician with emphasis on surgical prep and assistance, including managing staff.
• Animal shelter experience is preferred, but not required.
• Certified Veterinarian Technician preferred. Certified Euthanasia Technician preferred.
• Multilingual candidates are encouraged to apply.

Salary premium may be offered for multilingual candidates proficient in Spanish, French and Mandarin.

St. Hubert's is committed to being an Equal Opportunity Employer, and does not discriminate because of race, color, creed, gender, religion, national origin, disability, age, pregnancy, genetic predisposition or carrier status, marital status, citizenship status, or sexual orientation. Accommodations will be provided to qualified individuals requiring them