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Certification Manager

Employer
Wildlife Habitat Council
Location
Bethesda, Maryland, US
Salary
Competitive
Closing date
May 16, 2022

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Sector
Consultancy/Private Sector
Field
Conservation science
Discipline
Genetics
Salary Type
Salary
Employment Type
Full time
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For 30 years, Wildlife Habitat Council (WHC) has been promoting and certifying ecological stewardship action on corporate lands through partnerships and education. WHC provides a framework for voluntary conservation action on a wide variety of corporate lands. WHC's corporate members represent some of the leading national and multinational corporations seeking to support sustainable ecosystems and the communities that surround them. WHC programs can be found in nearly every US state and across over two dozen countries.

Wildlife Habitat Council (WHC) is proud to be an equal opportunity employer. We are an open, true, driven and bold team and we don't just believe that every act of conservation matters,® we also believe that every person matters. We value diverse perspectives and encourage underrepresented applicants to apply. We welcome applicants regardless of race, color, ethnicity, social background, religion, national origin, citizenship, veteran status, gender, sexual orientation, gender identity or expression, age, disability, genetics, and any other federal, state, or local protected class.

The Certification Manager is part of the Technical Services team, and manages the daily operations of the Wildlife Habitat Council's signature corporate conservation recognition program, Conservation Certification®. This position serves as the primary point of contact for corporate applicants, and contributes to the development and build out of certification standards and required technology for quality execution. This position reports to the Senior Manager, Certification.

*This can be an entirely remote position. Please see details in the Work Environment section*

Responsibilities:
  • Manage the daily needs of the Conservation Certification with a commitment to customer service. Daily needs include:
  • Responding to internal and external inquiries
  • Frequent outreach to current and potential certification applicants
  • Managing access to the web-based certification platform
  • Troubleshooting technical issues
  • Managing workflows and timelines for application reviews
  • Active tracking and updating of multiple datasets including related financial data (payments, forecasts, etc.)
Manage a team of external contractors serving as third-party certification reviewers. This includes hiring, training, evaluating, coordinating payments, and managing project workflows for each reviewer.Continually monitor and assess technology needs of the certification program with particular attention to the WHC Certification application platform. Responsible for coordinating with peer departments around WHC awards and the recognition of successful applicants and programs in publications, digital and printed materials, and events.Collaborate internally and externally to contribute to the continuous development and improvement of the certification program and associated standards.

Requirements
  • Undergraduate degree in a natural science field or equivalent work/volunteer experience
  • Minimum 2 years of work experience
  • Prior experience leading or supervising individuals or teams
  • Proficient in Microsoft Office products, relational databases (i.e., CRMs) and other technologies including project management software.

The Ideal Candidate:
  • Is highly skilled in problem-solving, with a proven ability to find effective and simple solutions to complex challenges.
  • Is an effective communicator with the ability to adapt communication styles to diverse audiences, multiple stakeholders, and while consistently providing impeccable customer service.
  • Thrives in a dynamic environment where demands frequently need to be reassessed for prioritization.
  • Demonstrates a passion for WHC's mission to promote habitat conservation and management on corporate lands through partnerships and education.
  • Possesses the drive to become a subject-matter expert in voluntary sustainability standards and corporate conservation.
  • Is highly organized, with strong attention to detail.
  • Can adapt to changing circumstances with a positive attitude and a collaborative approach.

Work Environment:

WHC operates under a dispersed workforce, with the option to work remotely (from home or from a local co-working space) or to join a small WHC team working out of our office in Bethesda, MD. The Certification Manager travels infrequently as part of the functions of the role. Two types of internal events however require in-person attendance: staff retreats and the annual Conservation Conference. Additional travel needs may arise, but will be the exception rather than the rule. The daily work of this position will require extensive hours working at a computer including typing and reading.

Benefits

WHC has a strong commitment to work-life balance and backs up this commitment with a generous benefits package. Full-time employees starting with the organization accrue up to 20 days of vacation and 10 days of sick leave on an annual basis. All employees can take advantage of paid time off, including 2 volunteer days, 2 floating holidays, and 10 observed holidays per year. WHC offers health, vision and dental insurance, long­ term and short-term disability, life and AD&D insurance at little to no cost to the employee. WHC also contributes to employee's 401K after one year of service, with no employee-match needed.
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