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Customer Facing Supply Chain Manager - Club Channel

Nestlé USA
Rogers, Arkansas, US
Closing date
Jan 15, 2022

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Academic / Research
Conservation science
Salary Type
Employment Type
Full time
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Nestlé Coffee Partners is on a mission to elevate how our consumers experience coffee. With brands like Starbucks, Nescafe, Chameleon Cold-Brew, and Blue Bottle, our diverse product portfolio is brimming with rich and fulfilling opportunities for motivated individuals passionate about sharing their love of coffee and the moments it creates. Our culture, whether at home, field based or in the Seattle office, provides an inspiring and high-energy work environment that fuels our fast-paced growth, and our flexible approach ensures that we're fully immersed and positioned to pioneer the coffee market. Across our organization, we're creating a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Together, we'll brew remarkable things!
This position is not eligible for Visa Sponsorship.
Position SummaryThe Customer Facing Supply Chain Manager (CFSC) will be responsible for driving the development of key business strategies aligned with Nestle Coffee Partners (NCP) and overall Nestlé objectives, which will improve the overall service to our customers and their stores. Adopt customer centric approach to deliver best in class service through the lens of the customer, optimize total delivered cost, and enable growth of the business. Manages multiple specific supply chain programs/initiatives designed to reduce the total delivered cost of our products, deliver best in class execution of promotions, new items and product rollovers in line with NCP objectives. Responsible for managing priorities based on Nestle USA (NUSA) and NCP Supply Chain business strategies.

  • Drive the development of key business strategies aligned with NCP objectives. Provide insights and recommendation from the CS and CFSC perspective, strategies and plans needed.
  • Build and maintain a holistic overview of customers strategic as an integral part of delivery strategies, including execution of new item innovation, promotional execution and product rollovers.
  • Understands varying business models, what drives growth, costs, cash flow and how cross-functional business decisions impact each other.
  • Provide guidance and support to team members on Order to Cash process, roles and responsibilities, accountability in each project, talent needs, training needs, business insights.
  • Provide leadership for Integration of the NCP CFSC and NUSA Order to Cash team and cross functionally.
  • Manage the development and research recommendations for future projects in support of continuous supply chain improvement.
  • Coordinate identification and proposed processes improvement recommendations to the Sales and Customer Facing Supply Chain teams. Provide detailed ad hoc analyses in support of implementation. Oversees reports creation and highlight inefficiencies in the supply chain. Scope includes all customers and business units within NCP.
  • Engage with customers to leverage collaboration for common growth and profitability.
  • Publish communications regarding program changes for internal teams and external customers.
  • Participate in Customer negotiations
  • Understands the factors affecting sourcing and those determining the overall value of a supplier relationship. Uses that knowledge and understanding to evaluate and decide the suitability of potential partners or suppliers.
  • Participate on cross functional projects and in cross functional Operational Reviews to identify the Business Priorities, plans and initiatives.
  • Facilitate sessions in building, tracking and reviewing Operational Master Plans. Lead the OMP definition / update for CS and CFSC.
  • Manages customer facing supply chain teams to provide service at the touch point of the customer.
  • Ensures conformity with regulations, safety, sustainability and responsible sourcing, mitigating risks including financial, people and quality.

  • Undergraduate degree required
  • 7+ years progressive customer facing supply chain experience
  • Preferred 3+ years supply chain management/leadership experience, Preferred 2+ years managing a strategic customer account

  • Uses analytics and reporting, combined with NCE principles, to create practical business insights and make decisions.
  • Leverages best practices, tools, GLOBE and other relevant systems to optimize resources and results.
  • Lead the ongoing development of NCP CFSC - methods, tools, SOP's, people.
Requisition ID150864It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Rogers, AR, US, 72758
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