TransPerfect Trial Interactive (TI) is seeking outstanding and diverse candidates to help our clients operate more effectively in the global marketplace. If you have a sense of urgency, a passion for client service, and a desire to help the world's leading global firms conduct business more effectively, TransPerfect Life Sciences could be the place for you. If you think you have what it takes to join the most enthusiastic and client-focused team in industry, drop us a line. We'd love to hear from you!
As a Project Manager (PM) you will be the main point of contact for clients at TransPerfect Interactive. You will work in a collaborative environment working on creative and efficient ways to meet client needs.
- Lead the Project Team and be responsible for collaboration with assigned team in meeting client deliverables as outlined in the contract
- Manage client project deliverables according to signed contracts from medium to large projects
- Ensure completion of applicable project-required documents, updates, and respond timely to requests
- Manage on-going customer relationships and client expectations to drive exceptional results and customer success
- Escalate any appropriate issues to Senior Management to ensure quality is met and actions are monitored until resolution is agreed and met
- Participate and support Quality Assurance with clients and regulatory audits, as necessary
- Respond to client requests for new project initiatives; collaborate with various members of the Business Development and Product Development Team to assess the scope of work and cost estimates
- Knowledgeable in Trial Interactive systems in order to appropriately support clients and recommend process improvements
- Participate in the Business Development process including but not limited to RFPs, client calls or Bid Defenses as assigned. Take a proactive role in learning about clients' industry and business needs and company culture, and educating the project team
- Monitor and communicate project progress internally and externally
- Ensure strict adherence to deadlines and budgets, and ultimately produce high quality deliverables
- Oversee study budget and monitor employee time against Client Budget and Statement of Work
- Support in training, documentation and updates to our platform as needed
- Provide Trial Interactive product support to clients and junior colleagues
- Perform additional duties or projects as assigned
As a PM you are a:
- Creative thinker - You are curious and unafraid to ask questions
- Hard worker - You are industrious and diligent in everything you do
- Innovator - You are willing to initiate changes and introduce new ideas
Your Experience Includes:
- Bachelor's Degree
- Experience in customer service
- Experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred)
- Experience with various technology concepts
- Knowledge of clinical development phases and processes
- Superior written and spoken communication skills in English
- Proficiency in Microsoft Office (Word, Excel, Outlook)
For more than 20 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
TransPerfect Life Sciences Solutions has helped life sciences companies conduct clinical development and commercialize products on a global scale. We bring that same level of expertise to our secure, web-based e-clinical solution, Trial Interactive. Trial Interactive enables life sciences companies to streamline the execution and commercialization of global clinical trials and collaborate on partnerships while reducing administrative burdens.
With annual revenues of over $750 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information on the Trial Interactive, please visit our website at www.trialinteractive.com.