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Desktop Support

Farmington Hills, Michigan, US
Closing date
Jan 15, 2022

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Consultancy/Private Sector
Conservation science
Project Management
Salary Type
Employment Type
Full time
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Infosys is seeking a Desktop Support Analyst. The role requires a close partnership and collaboration with other IT Engineers, and Subject Matter Experts.

Required Qualifications:
  • Candidate must be located within commuting distance of Portland, OR, or, Sunnyvale, CA, or be willing to relocate to the area. This position may require travel in the US
  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • At least 2 years of Information Technology experience
  • Prior work experience in IT outsourcing contract, subcontracts, and Vendor management role. And working with Global Partners
  • Proficiency in utilizing and interpreting financial models and analysis.
  • Experience in applying organizational standards when developing requests for proposals, negotiating terms and drafting con-tracts
  • Ability to systematically analyze complex problems, draw relevant conclusions and implement appropriate solutions
  • Strong verbal and written skills, and ability to convey complex information in a way that others can readily follow.
  • Excellent negotiating and persuasive skills, both in one-on one and group situations
  • Vendor Performance measurement and reporting
  • Define process for contract management, service measurement
  • Very good proficiency in MS Office tools
  • Ensure consistent management, measurement of all contracts
  • Vendor performance measurement
  • Oversight of the contract management process
  • Contract negotiations and document management
  • Collaboration with various departments, including service delivery, project management, account management, business operations and finance
  • Conduct contract strategy meetings to identify issues and client requirements, facilitate pricing discussions, and obtain senior management input on timelines and deliverables.
  • Draft contractual provisions based on strategy discussions, senior management input, and organizational needs and expectations.
  • Assure accuracy and appropriateness of contract text and attachments
  • Develop and execute negotiation strategies that minimize potential losses and benefit the organization's financial performance.
  • Maintain deadlines on deliverables and communicate on an ongoing basis with business partners and internal clients about contractual issues
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor this time.

Preferred Qualifications:
  • Awareness of latest technologies and trends
  • Program governance
  • Client management
  • Vendor Management
  • Business acumen
  • Proven Customer Service and Client Management Skills
  • Ability to work in team in diverse/ multiple stakeholder environment
  • Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
  • Extraordinary Planning, Project Management, Coordination, and Analytical skills
  • Hands-on experience in working in Global Delivery Model with onsite/offshore resources
  • Exceptional Organizational Skills
  • Ability to manage and prioritize tasks efficiently

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
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