Delivery Service Lead

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.
This position is not eligible for Visa Sponsorship.
Position SummaryThis role will ensure proper delivery services offer according to local customer's expectations and in line with Nespresso international standards and guidelines. Manage B2B and B2C third party transportation providers.

A Day in the Life

• Develop and define delivery services offering to customers in partnership with 3PL carriers
• Ensure a high service level for deliveries to final customers and consumers including boutique, B2B and B2C club members
• In collaboration with Marketing, elaborate and co-lead the execution of a marketing plan for the delivery and recycling services
• Orchestrate the preparation and realization of services activation (shipping promotions) with the Nespresso and 3PLs/Carriers Operations
• Evaluate existing services offered and determine value; identify new services and potentially execute
• Develop and execute long term and short term Recycling services
• Think & Lead the re-engineering of the reverse logistics for Recycling
• Develop in close collaboration with Marketing, e-commerce and CRC departments new distribution services
• Define, get approval and support from the Supply Chain Director & other stakeholders and then lead to execution customer improvement / efficiency / costs saving projects
• Support procurement manager doing RFQ with potential distribution suppliers
• Implement continuous improvement program with our suppliers through regular meetings to review performances & improve process including management of capacity during Nespresso peak periods
• Benchmark the e-commerce leaders of the industry and the competition
• Participate to the elaboration of customers surveys on Delivery Services

Winning Skillsets

• Bachelors Degree Required
• 5+ years in at least two of the following areas:
• Customer Service
• Customer Facing Supply
• Chain Demand & Supply Planning Distribution Materials
• Handling Sales and/ or Marketing
• Project management experience to implementation of major project/s or change programs

Requisition ID146269It is our business imperative to remain a very inclusive workplace.To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home.Nestlé Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
New York, NY, US, 10001