Customer Service Representative - Environmental Services

Job Description
POSITION: Technical Services - Customer Service Representative

EWMI currently has an opening for a Customer Service Representative in the Technical Services Department. We are looking for an organized and dedicated individual who is able to carry on the EWMI/RRI reputation of providing responsive and informed services. This position reports to the Technical Services Manager.

Primary Duties & Expectations:

· Duties shall be to perform internal project management activities for Environmental Waste Minimization and Rapid Response. Provide support for ongoing and emerging client services.

· Determine waste characterization and create waste profiles for disposal facilities - developing an understanding of how disposal technology and cost best serve our clients.

· Manage complex disposal projects over short and long term periods for performance and profitability.

· The ability to review client waste inventories to evaluate waste materials, estimate customer lab packs and anticipate problematic disposal and/or safety concerns.

· Preparing concise and professional client invoices and review vendor invoices for accuracy.

· The Specialist is responsible for managing new and ongoing projects as well as assisting Sales Representatives with customer activities.

· Initiate, create, track project schedules, work activities and project requirements.

· Administrate all necessary paperwork, including, but not limited to; establish waste approvals and waste profiles; create manifests; generate client invoices.

· Understand and practice basic business fundamentals.

· Communicate follow up activities to the organization.

· Interact and manage vendors, subcontractors and suppliers including negotiating pricing. Manage vendor's

costs, approve vendor invoices.

· Responsibilities also include phone greeting, responding to customer inquiries / solving customer issues.

· Successful performance and completion of any company related tasks.

· Establish and maintain strong client relationships.

· Have working knowledge of Regulatory and Health & Safety compliance including OSHA, DOT, DEP and EPA regulations.

· Possess competent computer skills along with strong written, interpersonal and verbal communication skills.

· Possess excellent organizational and prioritization skills.

· Have the ability to solve problems and motivation to take initiative in organizing and completing assigned projects.

Compensation package:

Competitive salary, including: Health care benefits, life insurance, disability insurance, company matching 401(k) plan, paid holidays & paid time off.

We are an Equal Opportunity Employer
Company DescriptionEnvironmental Waste Minimization, Inc. / Rapid Response, Inc. are an environmental service company with a highly recognized reputation for expertise in all areas of environmental field services, waste disposal, emergency response, demolition, industrial services and remediation. EWMI's /RRI's unsurpassed vision, commitment to total quality and depth of experience have made us a leader in the industry.

We offer competitive wages with a comprehensive benefits package including health care, paid holidays, paid vacation, life insurance, disability insurance and company matching 401K retirement plan.

We are an Equal Opportunity Employer