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Shelter Service Representative, Animal Care and Control (1434)

City and County of San Francisco
San Francisco, California, US
Closing date
Nov 8, 2021

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Consultancy/Private Sector
Conservation science
Salary Type
Employment Type
Full time
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Job Description


1.Courteously and effectively provides animal care and control services, information and assistance to the public, both in person and by telephone; resolves issues from the public, often under stressful conditions due to the emergent nature of the work.

2.Educates the public about animal issues and responsible pet ownership and promotes a humane and caring attitude towards animals; provides information on pet adoption, spay and neuter services, pet training and other animal-related services; promotes good public relations; provides information on opportunities for volunteer work and donations.

3.Clearly and accurately explains state and local laws and ordinances, departmental policies and procedures, and information regarding pet ownership, licensing, adoption, redemption, surrender and/or other animal-related issues to members of the public.

4.Assists the public to surrender, redeem and adopt animals in accordance with animal control laws and departmental procedures; collects information about animals and persons in accordance with animal control laws and departmental procedures; interviews potential adopters regarding animal adoptions and makes decisions about suitability of prospective adopters; demands independent judgment to follow-up on securing required or additional information, and reunite lost and found animals with their owners or place with a suitable new home.

5.Handles animals humanely and safely; transports animals and wildlife to adoption events, for veterinary care and treatment, and to other animal shelters, humane societies or wildlife centers; may perform a variety of errands and delivery of lab specimens, animals and documents.

6.Records transactions at the animal shelter, including narrative reports of public interactions and contacts; processes a variety of forms; documents information regarding the impoundment, condition, release and/or adoption of animals; produces and maintains accurate records regarding animal shelter office activities; uses a computer to access information in the shelter database, enter and update data, and print out documents, receipts and reports; reconciles invoices for charges to the department.

7.Collect and process information necessary to follow-up and enforce the Citys dog licensing program; issues dog licenses and citations for violations of animal control laws.

8.Collects fees, produces receipts, makes change and balances daily receipts.

9.Receives, records and relays requests for routine and emergency services from the public to appropriate personnel or division; using a two-way radio in accordance with FCC rules, communicates with personnel in the field.

10.Ensures cleanliness and neatness of work area.

Nature of Work: The shelter is staffed every day of the year. This position is full-time and requires work on weekends and holidays. Generally, the shifts are eight hours long, beginning as early as 8am and ending as late as 6pm.
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