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Svcs/Operations Manager, Inland Marine Policy Service Delivery

CNA Insurance
Lake Mary, Florida, US
Closing date
Oct 30, 2021

View more

Consultancy/Private Sector
Policy / Legal
Marine, Administration/Operations
Salary Type
Employment Type
Full time
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Svcs/Operations Manager, Inland Marine Policy Service Delivery-ADM0002KG

Supervisory Position: Yes


Job Summary

Manages a team completing operations and/or customer service tasks.

Essential Duties & Responsibilities

* Performs a combination of duties in accordance with departmental guidelines:

* Assigns distributes and coordinates work of the team with other teams ensuring consistent efficient and timely delivery of service to drive superior results.

* Validates staffing levels and anticipates workforce demands.

* Ensures compliance with company and industry regulations policies and guidelines.

* Develops and uses work management tools to allocate resources facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery.

* Develops and maintains relationships and resolves operational and procedural difficulties/issues with management work teams and customers as necessary.

* Generates ideas for improvement across teams and implements approved changes.

* Takes calculated risks and is experimental to increase responsiveness resolve issues and continuously raise the quality of work.

* Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.

* Sets appropriate stretch goals aligned with CNA?s strategy and commitment to our customers.

* Prepares and distributes management reports (i.e. production/quality).

* Uses information analysis tools technology and key metrics to make decisions.

* Represents the team in meetings with management and provides input for management decision making.

* Manages and monitors overtime spending.

* Gathers data and provides input into annual budget forecast.

Reporting Relationship

Typically Manager or above

Skills Knowledge and Abilities

* Strong client and team interpersonal and leadership skills with the ability to motivate others.

* Industry and company knowledge as well as strong knowledge of the essential functions performed by the team.

* Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people costs and quality of service.

* Familiarity with the concepts and practices of staff management.

* Excellent verbal and written communication skills with the ability to convey technical issues in a clear concise and effective manner.

* Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.

* Strong computer skills including Microsoft Office suite and other business related software systems.

* Strong customer focus with a mindset towards continuous improvement.

* Focuses on objectives to set direction and drive superior results.

* Uses Metrics and information analysis and accesses technology resources as needed.

* Builds a competitive organization by attracting managing developing and retaining the talent needed to win.

* Value driven to provide superior solutions to internal and/or external customers.

* Acts with a sense of urgency to advance priorities of the organization.

* Helps other to excel through collaboration and building strong relationships.

* Thinks creatively and uses diverse ideas to solve problems.

Education and Experience

* Bachelor's Degree or equivalent work experience and completion of applicable insurance courses.

* Typically a minimum of four years experience in a specific function or field of expertise along with management experience.

Job Administration

Primary LocationUnited States-Florida-Lake Mary

Organization Operations

Job Posting Oct 8, 2021

Unposting Date Ongoing
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