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Warranty Claims Analyst

Employer
Komatsu America
Location
Illinois Medical District, Illinois, US
Salary
Competitive
Closing date
Sep 20, 2021

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Sector
Academic / Research
Field
Conservation science
Discipline
Forestry
Salary Type
Salary
Employment Type
Full time
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.Job OverviewThis positions main responsibility is to support warranty and quality functions within the Service Department. Musteffectively use analytical skills in structuring and consolidating reports to identify gaps between systems andprocesses. The role will also have to compile data and develop indicators to measure performance of Distributorsand Vendors. It will also be responsible for updating machine locations and distributor warranty data on a monthlybasis.Key Job ResponsibilitiesManage Machine transfers process and transactions. Follow up on requests and conduct necessaryresearch when executing transfers. Understand process and communicate with Distributors on a regularbasis.Support various warranty and quality functions such as Part Recalls and Distributor Development ProgramsAssure data entered into the company's internal IT systems is accurate and complete. Ability to performgap analysis to identify system discrepancies. Develop action plans to correct and interface with multiplegroups to complete activity.Monitor and support vendor recovery process. Measure vendor performance using warranty claim metrics.Identify performance gaps, determine causal factors, and develop and implement effective solutions thatextract value for the company.Qualifications/RequirementsEducation and Experience: Bachelors Degree preferred or 5 years of applicable working experience.Strong analytical, quantitative and problem solving skills working across multiple systems, managementlevels and functions.Ability to read and interpret documents such as policies, claims and standard operating procedures.Working knowledge of electronic data management.Ability to effectively present information and respond questions from internal personnel and DistributorsExperience using reporting systems such as Business Objects. SAP skills will be helpful.Well - developed knowledge and capability to efficiently operate database systems such as MS Excel.Working knowledge and capability to efficiently use other common MS Office products.Excellent written and verbal communication skills and strong time management skillsTravel: Less than 10% - Domestic to Komatsus Plants or Distributors.Physical Requirements: While performing the duties of this job, the associate is required to have ordinaryambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, andmanipulate (life, carry, move) light to medium weights of 1-10 pounds. Requires good hand-eyecoordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard,operate equipment and read application information. The associate frequently is required to sit, reach withhands and arms, talk and hear.Additional InformationThis position will also be responsible for warranty claim adjudication.Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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