Director of Client Engagement (work remotely from home) - Staffing Advisors 2021-2626

Employer
Staffing Advisors
Location
Olney, Maryland, US
Salary
Competitive
Posted
Jul 22, 2021
Closes
Sep 09, 2021
Ref
2332759476
Discipline
Climate Change
Employment Type
Full time
Salary Type
Salary
Director of Client Engagement (work remotely from home)

Staffing Advisors partners with organizations to create diverse, inclusive, high-performing teams by providing search and decision-support service throughout and beyond the hiring process. Our evidence-based interviewing process fairly evaluates candidates, reduces the potential for bias, and leads to long-term employee retention.

As Director of Client Engagement, you will spend the majority of your time interviewing candidates and supporting clients: influencing decision-makers with concrete, logical, data-driven conversations, being transparent about the search performance and metrics, and solving any problems that arise. Our project-based team approach allows you to focus your attention on evaluating candidates and supporting your clients with their hiring decisions. You will be supported by a highly-skilled candidate sourcing team that leverages an array of advanced software tools to identify and contact hundreds of potential candidates within the first few days of each search. You will also be supported by a talented team of colleagues who will help you schedule candidate interviews and produce client deliverables (including market intelligence reports, candidate dashboards, client interview guides, and other decision-support tools).

We help organizations recruit leaders for their most important initiatives. Our clients are "up to something" - making a significant impact on their industry or profession, serving the local community, or advancing issues at the national and international level. Our clients work in a wide range of issue areas from climate change to social justice, from regulatory, policy, and advocacy work to advancing education and improving civic life, from developing medical advances to enhancing patient safety. As a result, our work is interesting, meaningful, and personal - we are supporting people who are truly making a difference.

Working here, you will be joining an experienced team that has successfully completed more than 800 searches for Washington D.C.-based organizations in the past 12 years. You will build long-term trusting relationships with both clients and candidates; we offer an 18-month unconditional guarantee on our placements and we know over 85 percent of them are still hard at work for our clients more than 3 years later. This reputation has earned us tremendous loyalty; the vast majority of our work is with organizations that have chosen to engage us 3 or more times.

Key Competencies and Requirements

Consulting / Client Management Experience
  • Prior experience delivering a professional service in a business-to-business setting, driving successful business outcomes, and working within customer constraints. Experience interviewing candidates at various career levels is strongly preferred.
  • Ability to build enduring professional relationships based on trust, candor, and full transparency.
  • A consulting mindset. You need to be able to understand varying motivations and reconcile the needs of various stakeholders and the drivers of organizational behavior. You'll need flexible thinking to understand and solve an endlessly varying mix of people, process, and business issues.
  • Ability to understand complex business issues, learning what drives revenue, what creates risk, and what drives organizational behavior and shapes interpersonal dynamics. Knowing the reality of our clients' work enables us to evaluate how candidates will thrive in their work environments.
  • Ability to absorb new information quickly, synthesize it, distill it to the most important elements, and communicate it.
  • Experience working with an existing and proven process, taking ownership of outcomes, and taking initiative, but effective at delegating to and coordinating with colleagues. Knowing when to leverage what already works and when to suggest improvements that might benefit everyone.
  • Experience providing decision support for others, gathering data, and developing logical arguments and decision frameworks to help other people understand their options.
  • Ability to read the room, knowing when to talk, when to listen, when to make the case for something, when to hold back, and how to lead the conversation to a productive conclusion.


Budget Experience
  • An understanding of how return on investment and budget decisions are really made in the C-suite.
  • Careful stewardship of our resources. We have a sophisticated job costing and project management system to keep all our searches on time and budget with no surprises.


Comfort with Technology
  • You'll have a laptop and dual monitors with the latest technology and outstanding tech support. We work with a constantly evolving set of tools for document production collaboration (MS Teams, Google Suite), file sharing, customer relationship management (HubSpot), and applicant tracking (iCIMS).


Accessible to D.C.
  • Our clients are mostly located in the D.C. metropolitan area. You'll need a quiet workplace, free from external noise and distraction, and reliable transportation to be able to attend meetings (when we return to in-person meetings), often on just a day or two's notice, in Maryland, Virginia, and D.C.

Attributes
  • Influential. You are confident, engaging, and persuasive. You possess the stature, confidence, and gravitas that builds credibility and respect internally and externally. You can deliver hard news and speak truth to power.
  • Forward-thinking. You anticipate future needs and notice changes in the external landscape. You are deft at analyzing the potential advantages and risks of new opportunities. You are willing to challenge the status quo, are comfortable with ambiguity and uncertainty, and know when to gather more information and when to take committed action.
  • Data-driven and results-focused. You are an active learner, open to new knowledge and ideas. You are naturally curious, unafraid to acknowledge your mistakes and open to new input. You believe in transparency and shared goals.
  • Active listener. You are adaptable and approachable, with the ability to listen to others and work with them to create viable solutions. You demonstrate respect, kindness, and humility in your words and actions. You are fair and inclusive of all viewpoints. You are open to receiving, and capable of offering, constructive feedback.
  • Authentic. You are sincere in your communications, impeccable with your word, and consistent with your follow-through. You unfailingly consider the needs of others in your work, ensuring your work supports their goals. You are perceived as an honest broker.
  • Skilled communicator. Your communication is clear and direct. You easily adjust your message to your audience and have exceptional written, oral, interpersonal, and presentation skills. You add value by making connections between people and ideas, understanding, documenting, distilling, and synthesizing key points.
  • Collaborative work style. Your work style supports and complements the efforts of others. You listen well and are adept at convening groups, lowering barriers, building consensus, and finding common ground and agreement on the path forward.


What's Attractive to the Right Candidate?
  • Our clients are often launching important national initiatives in service to others. Our candidates are the current and future leaders of this important work. It is a privilege to be part of their success. You'll have the satisfaction of helping our candidates find meaningful work and helping our clients build high-performing teams with significant national impact.
  • You will help our clients with their most complex business issues. You will constantly be learning about how the nature of work is changing in every functional area and how internal and external dynamics impact success; through it all, you will help clients and candidates navigate a wise path forward. You'll develop real expertise in determining the factors that allow candidates to thrive in different work environments and how people can successfully adapt to constraints and challenges.
  • We've developed a hiring process that enables you to be consistently successful, on every search, regardless of circumstances. You'll be well supported by colleagues who encourage you to do the best work of your career and proud of the outcomes you help client organizations achieve.
  • Every day you will be inspired by the professionals who work in Washington D.C.'s most prestigious and elite organizations and you will interact with clients and candidates who are at the very pinnacle of their careers.
  • You will enjoy a remarkable quality of life - rarely sitting in traffic, usually making your own schedule, and primarily working from home, traveling to client sites in the Washington D.C. metropolitan area only 3 or 4 times per month, with only the occasional need to work nights or on weekends. Overnight travel is not required.


To Apply

Simply email your resume to Aileen Hedden at resumes@staffingadvisors.com with "SA - Director of Client Engagement #2021-2626" as the subject of the email. Please include your resume as a Word or PDF attachment to the email and paste your cover letter in the body of your email.

Please note: our practice is to not disclose salary ranges we would consider. Any salary information included in this posting was estimated without our input.

Staffing Advisors is committed to reducing bias in every aspect of the hiring process. We have long recommended an evidence-based approach to hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. This position may require pre-employment screening potentially including a criminal background check, verification of academic credentials, licenses, certifications, and/or verification of work history. You can learn more about our actions on our blog.