Director, Learning and Development - Skill Building (Remote Work Environment Available)

Purpose of Job

Leads a team in the assessment of learning needs, development and implementation of appropriate learning, solutions. Consults with executive clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. Leads proactive identification of development needs, definition of learning requirements, and creation of learning paths. Governs portfolio of learning solutions community in support of USAA strategies and operational plan.

This position is available in our San Antonio Home Office or 100% Remote work from home.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers - World Class Benefits (31 seconds)

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Leads the planning, design, development, implementation, and evaluation of programs and/or learning activities.
• Partners with internal and external individuals to assess human performance needs to address business issues and develop executable strategies to address program needs and/or drive the development of new programs and activities.
• Manages a learning and development portfolio of projects and programs, and reports progress and results to the appropriate leadership.
• Manages budgets associated with programs.
• Continuously evaluates the effectiveness and efficiency of learning and portfolio solutions to ensure outcomes meet USAA's strategic and operational objectives; and discontinues, adds, and modifies learning solutions, as needed.
• Communicates the portfolio of learning and development solutions with the enterprise to ensure understanding of roles, responsibilities and benefits.
• Establishes performance expectations and provides feedback, coaching, and career counseling for direct reports and matrixed team members (project team members).
• Leads the learning and development work and staff and continuously evaluates and improves the organization, processes, and work environment.
• Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.

Minimum Requirements:

• Bachelor's degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 8 years of progressive operational experience to include training design, development, facilitation and/or deployment.
• 3 years of direct team lead or management experience.
• Demonstrated ability to isolate key business problems and influence clients to take appropriate action.
• Demonstrated ability to develop and manage talent, manage workflow and project execution, engage and inspire, foster open communication, establish plans, manage and improve processes, build relationships, and establish trust.
• Ability to use multiple learning methods and to match the appropriate methods with the subject matter.
• Experience designing custom learning/training programs and/or solutions.
• Experience in needs assessment and curriculum design for diverse audiences and on a broad range of topics.
• Experience implementing aspects of evaluation models to determine training effectiveness.
• Demonstrated ability to implement lessons learned to improve training program/strategy.

Preferred Experience:

• Expertise in specific areas of Learning & Development practice, in particular staff skill building (must demonstrate personal expertise in learning strategy, needs analysis, program design, curriculum design, instructional design, learning evaluation, e-learning, facilitation, competency design, competency assessment)
• Established track record with executing expansive L&D efforts, including demonstrated highly proficient skills to lead creative learning design (instructional designers, developers, and multi-media).
• Working experience in leading change, assessing impact, and developing communication plans for L&D and change management activities.
• Exceptionally strong organizational skills, with the ability to multi-task, follow-through, and hold others accountable for deliverables.
• Credibility, influencing skills to function alongside and as a delegate to senior executives across a matrix environment.
• Excellent oral and written communication to include proven experience aligning across reporting channels with multiple lines of business.
• Demonstrated resourcefulness with working experience being an independent thinker with the ability to achieve results.
• Extensive knowledge of processes, organization structure and proven experience navigating in a large organization.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800.00 - $192,300.00 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

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Relocation assistance is not available for this position.