Project Manager/Client Services Rep - Eurofins Lancaster Laboratories Environment Testing - Lancaste

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 55,000 staff across a network of more than 1000 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generatedtotal revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description

• Applies GMP/GLP in all areas of responsibility, as appropriate
• Demonstrates and promotes the company vision
• Supports project management team by setting up standard forms, reviewing paperwork, and assisting project manager lead
• Regular attendance and punctuality
• Communicate with project manager lead and the laboratory regarding general/ technical issues and questions about analyses, turnaround times, sample status, results, etc. via phone and e-mail
• Relay technical information between the client and the laboratory via telephone, e-mail, and face-to-face meetings
• Review client requests and requirements for projects by assisting team of project managers
• Coordinate client projects from beginning to end using electronic forms and other appropriate communication tools, including creating sample setup forms and bottle orders
• Audit acknowledgements and client paperwork for new work received and correct as necessary
• Obtain appropriate work authorization documents (purchase order or signed quote) indicating project acceptance
• Update internal systems with administrative and technical information about clients
• Identify and investigate administrative and technical problems and coordinate resolution/corrective action
• Attend meetings within the laboratory
• Assist with financial, purchase order, and late payment issues for assigned accounts as needed
• Administrative activities (photocopying, word processing, paperwork delivery, etc.)
• Cross-training and/or assisting in other departments
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required. (List three to five key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

Education - Bachelor's degree in science (chemistry preferred)

Experience - At least two years customer service or laboratory; computer use

Skils - Ability to understand analytical requirements and organize projects with attention to detail; ability to communicate effectively (orally and in writing) and relate well to people; mental and emotional stability, ability to handle stress; strong organizational skills, ability to handle multiple priorities; ability to work independently, self-motivated; ability to recognize and solve problems; ability to understand, interpret, and follow company policy; dedication to quality, ethics, and customer service; pride in appearance, conduct, and company;
Additional Information

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with additional hours as needed.

As a Eurofins Lancaster Labs employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

To learn more about Eurofins Lancaster Laboratories, please explore our website www.eurofinsus.com.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Work Site: 2425 New Holland Pike, Lancaster PA 17601

EVOLUTION:

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.