Technical Application Scientist, Molecular Biology

Thermo Fisher Scientific
Grand Island, New York, US
Jun 05, 2021
Jun 22, 2021
Employment Type
Full time
Salary Type
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
How will you make an impact?
The Technical Application Scientist is responsible for providing remote pre and post sales technical support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
- Provide technical support for Thermo Fisher Scientific molecular biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone, email or web chat.
- Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted.
- Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQ's and troubleshooting guides.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
- Present technical updates to colleagues and contribute to department meetings.
- May present technical and product information at trade shows and in customer field visits.
- Participate in additional special team or individual projects.
- May be required to perform other related duties as opportunities arise.
How will you get here?
- Minimum Qualifications: B.S., B.A. or M.S. in molecular biology or similar field.
- Preferred Qualifications: PhD. or a PhD. with post-doctoral experience.
- 3+ years of laboratory experience in molecular biology techniques required. Experience in cloning, protein expression, genome editing, and/or gene expression profiling (RNAi, real-time PCR, arrays, etc.) is most applicable.
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc) is desirable
- Prior experience in customer service a plus.
Knowledge, Skills, Abilities
- Proven technical writing capabilities
- Proven ability to quickly learn large amounts of new, complex technical information
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
- Ability to manage multiple priorities
- Problem-solving ability
- Computer literacy, including spreadsheet, database, word processing and Internet applications
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.